Refund & Returns Policy

At Shadi Novila Cosmetics, we want you to have a positive shopping experience. If there is a problem with your order, please contact us as soon as possible so that we can assist you.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 7 days of receiving your order.

Please include your order number, a description of the issue, and clear photographs of the product and packaging where applicable. We will review the matter and provide the appropriate resolution.

Change-of-Mind Returns

Returns for change of mind are subject to the applicable terms for the product and applicable consumer laws. Due to the nature of certain cosmetics and personal-care products, some items may not be eligible for return once opened or used for hygiene and safety reasons.

Please contact us before sending any product back. Do not return an item without receiving return instructions from our customer service team.

Refunds

Where a refund is approved, the refund will be processed using the original payment method where possible. Processing times may vary depending on the payment provider or financial institution.

Exclusions

We may be unable to accept returns where a product has been used, damaged through customer misuse, or returned without following our return instructions, subject always to applicable consumer-protection laws.

Nothing in this policy is intended to limit any rights you may have under applicable law.

Need Help?

If you have a concern about your order, please contact us on shadinovilacosmetics@gmail.com with your order number and details of the issue. We will do our best to resolve your concern fairly and promptly.

Shadi Novila Cosmetics — Your satisfaction matters to us. 💕